Blog

The workforce of the future: robots and roadmaps

  • BSA staff. Photo credit: Stephen Chin
  • 14 Jul 2016
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Transformation is the business buzzword of this generation. Preface it with digital, leadership, cultural or service and you’ll find a slew of articles, comment pieces and case studies on how it’s been done and why everyone should try it. In reality, it boils down to change. We live, as they say, in “interesting times” and one of the striking features...

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How to avoid problems with payments in FM contracts

  • Ron Cheriyan, Solicitor, Sharpe Pritchard LLP
  • 15 Jan 2016
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“Tis against some men’s principle to pay interest, and seems against others interest to pay the principle” said Benjamin Franklin. In the world of facilities management, there are few thornier problems than a dispute over payment terms. The complexity of a facilities management contract, which usually includes such a broad range of activities, can...

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Member Blog: The Importance of Transparency

  • Kevin Craven, Chief Executive, UK Central Government Division, Serco
  • 10 Sep 2015
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As an ex-employee of Sodexo, I was pleased but not surprised to see the launch of their Transparency Charter recently. I applaud their leadership and congratulations to them. As the CEO of Serco’s Central Government division, I am of course frustrated that they got there before us. But I suspect we will look back in a more transparent future and...

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Construction and infrastructure: the road ahead

  • BSA staff
  • 20 May 2015
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Now that the dust has settled on the general election, the Prime Minister and his Conservative government must look forward to the task ahead. Having settled down at their desks, ministers will see that a number of crucial construction and infrastructure decisions await their attention. Some projects are already well on the way to completion, such...

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New government: the task ahead

  • BSA staff
  • 13 May 2015
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As the new government settles in to tackle the challenges of taking the country forward, this is an ideal time to seize the moment for efficiency and civil service reform and transform the relationship between the public, private and voluntary sectors. The public-private relationship needs to make positive progress over next five years, both in government...

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Member Blog: How does a service organisation improve the quality of life for consumers

  • Phil Hooper, Corporate Affairs Director, Sodexo UK & Ireland
  • 1 May 2015
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Blog by Phil Hooper, Corporate Affairs Director, Sodexo UK & Ireland At Sodexo we strive to make sure that facilities management (FM) is not treated as a commodity. We put the focus on adding value to client organisations through service excellence, and to do this we look at the human dimension of what we do. Central to our business is focussing...

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BSA Blog: Party manifestos and the outsourcing industry

  • BSA staff
  • 27 Apr 2015

Blog by new policy advisor Michael Rose for the BSA With just two weeks to go until Britain’s voters head to the polls in what is anticipated to be the tightest general election in decades, the political parties have now laid out their programmes for office. Normally the principal focus would be on Labour and the Conservatives, the two parties traditionally...

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BSA Blog: Opportunities for business services in public service delivery

  • BSA staff
  • 23 Apr 2015

The theory behind outsourcing is simple. You have a service to provide but, for cost, capability or capacity reasons, cannot do it yourself. Therefore you contract someone who can: at lowest cost, offering high quality, and with experience in that field. Their profit levels are balanced by their need to be competitive which also drives efficiencies...

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Member Blog: The best of both worlds?

  • Bruce Melizan, Executive Director, Interserve
  • 17 Apr 2015
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Working with both the public and private sector presents us with challenges and opportunities… Blog by Bruce Melizan, Executive Director, Interserve The first thing any business or organisation needs to understand when it provides services to both the private and public sectors is that they are each subject to very different pressures and operate...

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BSA Blog: The unintended consequences of changes to employment regulation

  • BSA staff
  • 31 Mar 2015

In recent years, there have been numerous changes to employment law and regulations, including changes to TUPE legislation, right to work checks, right to request flexible working, the introduction of the ACAS early conciliation process and the introduction of Shared Parental Leave, among others. In addition to this, cases going through the tribunal...

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BSA Blog: Commissioners and businesses can achieve high ethical standards by working together

  • BSA staff
  • 31 Mar 2015

The Business Services Association and the Committee on Standards in Public Life recently ran two round table meetings to discuss ethical standards for providers of public services. High ethical standards can and should be achieved by any public service provider. The sector they come from is not material as long as expectations are made clear and there...

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Member Blog: Commissioning partnerships to deliver VFM outcomes

  • Neil Euesden, Managing Director, Pinnacle PSG
  • 27 Mar 2015

Blog by Neil Euesden, Managing Director, Pinnacle PSG and Chairman of BSA Housing Committee Commissioning partnerships to deliver VFM outcomes The public sector and local government in particular are under sustained pressure to reduce costs. Whoever wins the election in May will introduce another 5 years of austerity and funding reductions for local...

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BSA Comment: Budget 2015

  • BSA staff
  • 16 Mar 2015

Over the last few years we have seen a growth in the economy which has been of benefit to businesses across the United Kingdom, both large and small. The 2015 Budget offers further opportunity to strengthen the recovery. The Business Services sector has provided a valuable and sustained contribution to the UK’s economic recovery, but further changes...

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